Frequestly Asked Questions
What shipping methods do you have available"
Do you allow pick up"
How long will it take to have my order delivered.
Can my order be delivered in the weekend"
Q: Can I pay by credit card"
A: We accept master card and visa card over the phone (sorry, no Amex) Please call + 02 9524 5266 to make payment.
Q: Can I pay by Cheque or Money Order"
A: Yes, please make payment to See Trading Co Pty Ltd and post to PO Box 2793 Taren Point NSW 2229. Together with your cheque or money order, please enclose the order number, product description, and delivery address/phone/special delivery instructions, if any.
Q: Can I pay by COD"
A: Sorry, we don't accept COD because the items are delivered by courier company
Q: Do you allow pick up"
A: Yes, please find our location and business hours under ABOUT US
page. it's best to call us prior to your arrival so we can have your item ready for you.
Q: How long will it take to have my order delivered.
A: We will dispatch your order within 2-3 working days upon clearance of your payment and confirmation of delivery address. The day your order is despatched, we will email you the tracking number and the courier company's phone number so you can contact initially to find out approx delivery time. Lead time varies as per the destination. At any stage, you can call 02 9524 5266, our friendly staff will inform your order process status.
Q: Can my order be delivered in the weekend"
A: Sorry, the courier company does not deliver on weekends or public holiday.
Frame - 12 months return to base warranty (coating excluded)
Cable/Pulley - 6 months replacement warranty
Upholstery - 3 months return to base warranty
10 year limited warranty on the structural frame (coating excluded)
1-year on guide rods, cables, pulleys and weight plates
90-day on grips, upholstery and any items not specified
You should retain your invoice as proof of purchase.
Q: Is there any exceptions for warranty
A: Like all other companies, Gymdirect can't cover your warranty from mis-use.
The warranty does not cover:
- Normal expected wear and tear
- Any damage, failure or loss caused by accident, misuse, neglect, abuse, failure to follow servicing, maintenance instructions or warnings in the owner's manual.
Q: If I want to return the goods, does it have to be packed in the original box
A: Goods are required to be returned in their original packaging or suitably packaged to prevent transportation damage
B: 10% restock fee applies if return due to "change of mind"